r888's Privacy Policy

1 Introduction and Scope

r888 places the highest importance on the privacy of users of its betting and casino platform. This Privacy Policy ("Policy") explains how r888 collects your personal information, the purposes for which it is used, who it may be shared with, and the measures we take to protect your information.

This Policy applies to r888's website, mobile application, customer support channels, and all digital services. By using any service of r888, you are considered to have read and agreed to the terms of this Policy.

If you have any questions about anything described in this Policy, please contact our support team. r888 provides support in Bengali and English around the clock via live chat and email.

2 What Types of Information We Collect

r888 collects various types of information to run its services properly. The categories of information are described in detail below:

2.1 Registration and Identity Information

Information you provide when creating an account is collected, including:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Transaction Information

Transaction information is stored during deposits and withdrawals. This includes payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, and dates. Full card or account numbers are not stored on our servers.

2.3 Technical and Usage Information

Certain information is collected automatically when you visit the site:

• IP address and device identifiers
• Browser type and operating system
• Time spent on the site and list of pages visited
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

Betting history, game preferences, session duration, and bonus usage records are stored. This information is used to monitor your account activity under the responsible gaming policy.

3 Purpose and Use of Information Collection

r888 uses collected information for the following specific purposes:

3.1 Account Management

Personal information is used to create and verify your account, ensure login security, and properly manage various account activities.

3.2 Financial Services

Information is used to process deposits and withdrawals, prevent fraud, and ensure the security of financial transactions. r888 offers a minimum deposit of ৳100 and a minimum withdrawal of ৳800.

3.3 Customer Support

Information is used to resolve any issues you have and to respond properly to support requests. The r888 support team provides service in Bengali and English 24/7 via live chat and email.

3.4 Ensuring Responsible Gaming

Account activity is analysed to identify problematic gaming behaviour and take action where necessary. Adhering to the Responsible Gaming Policy is one of r888's core commitments.

3.5 Promotional Communications

With your consent, we may contact you to share promotional offers, bonus updates, and important platform information. You may opt out of such communications at any time.

3.6 Security and Fraud Prevention

Information is analysed to detect and prevent multiple accounts, bonus abuse, or any other suspicious activity.

4 Sharing and Disclosure of Information

r888 does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Necessary information is shared with selected third parties for payment processing, fraud detection, technical infrastructure, and customer support. These partners are obliged to operate in accordance with r888's privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law.

4.3 Business Transfers

In the event of a transfer of any part of r888's business or assets, user information may be transferred to the new owner. You will be informed before any such change takes place.

5 Data Security Measures

r888 has implemented industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: SSL connections are used across all pages of the site, keeping data transmission encrypted.
• Restricted Access: Only authorised staff may access user information, and only within the scope of their required duties.
• Secure Server Infrastructure: Information is stored in secured data centres where regular security checks are conducted.
• Two-Factor Authentication: OTP-based two-factor authentication is available to further strengthen account access security.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.

However, no method of transmitting information over the internet is completely secure. r888 strives to ensure the highest level of protection, but cannot guarantee absolute security.

6 Cookie Policy

The r888 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate the core functions of the site.
• Functional Cookies: Used to remember your preferences, language, and other settings.
• Analytics Cookies: Collect anonymous data to understand site performance and user behaviour.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some site functions to stop working properly.

7 Data Retention Period

r888 retains information for as long as your account remains active. After account closure, information may be kept for a defined period for the following reasons:

• To resolve legal claims or disputes
• To maintain an audit trail under financial law
• For the purpose of retaining fraud prevention records

Once the necessary period has ended, information is securely deleted or anonymised.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request to know what information r888 holds about you.

8.2 Right to Rectification

If any information stored about you is incorrect, you may request that it be corrected. Many details can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information immediately.

8.4 Withdrawal of Promotional Communications

You may stop receiving promotional emails or messages at any time. However, essential communications related to your account or transactions cannot be stopped.

8.5 Right to Lodge a Complaint

If you have any complaint regarding data protection, please first contact r888's support team. If the matter is not resolved, you have the right to lodge a complaint with the relevant authority.

9 Protection of Minors

All casino and betting activities on r888 are intended solely for individuals aged 21 and above. We do not knowingly collect information from minors. If it comes to our attention that a minor has attempted to create an account, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has registered on r888 without permission, please notify our support team immediately.

10 International Data Transfers

r888's servers and data processing infrastructure may be located in various countries. When your information is transferred to or stored outside Bangladesh, r888 ensures that the process is carried out under appropriate protective measures.

Data protection standards are included in agreements with third-party service providers, in line with international best practices.

11 Policy Changes and Updates

r888 reserves the right to change or update this Privacy Policy as needed. For significant changes, you will be informed via your registered email or through a clear notice on the site.

Continued use of the site after a policy change will be taken to mean that you have agreed to the terms of the updated policy. It is therefore recommended that you review this page regularly.

To learn more about r888, visit the About Us page, where detailed information about the platform and its activities is available.

12 Contact

For any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact r888 through the channels listed below:

• Live Chat: Contact us directly via the chat button at the bottom right corner of any page on the site — 24 hours a day, 7 days a week.
• Email: [email protected]

For quick answers to common questions, visit our FAQ section, where answers to frequently asked questions are compiled.